About Luvora Canberra
Luvora Canberra is an online store where you can find the latest trends in fashion, smart devices, and home accessories.
We strive to ensure our customers are satisfied and provide quality service.

Are your offers really trustworthy?
You may wonder why we offer products at such low prices. By combining smart purchasing with direct delivery from suppliers, we can keep costs relatively low and sell our products at affordable prices.

I have a complaint, what should I do?
We recommend sending your complaint by email to: support@luvora-canberra.com

Ordering & Payment

How can I place an order?
Placing an order is very simple. Click the "Add to Cart" button under the product you want to purchase. You will automatically be redirected to your shopping cart. Click "Checkout," fill in your address, and pay safely with no extra fees using one of the available payment methods.

Is it safe to place an order?
Absolutely! All orders on our website are processed securely.

How can I pay?
You can pay for your order using various methods. Currently accepted payment methods include:

• Credit/Debit Card
• PayPal

Is it safe to pay on your website?
Of course! All payments on our website are processed through a secure connection, regardless of the chosen payment method.

Can I cancel my order?
After placing your order, you can cancel it within 24 hours. Contact us by email and we will assist you.
support@luvora-canberra.com

Delivery

What are the delivery costs and timeframes?
All orders come with free delivery, and the average delivery time is 7–14 business days.
Since we ship directly from suppliers, the delivery time may be slightly longer than usual.

Why does my tracking number not show any updates?
Tracking information will be available once the package reaches the carrier. Please note there may be a short delay, but no longer than a few days.

Can I receive my order at my workplace?
Yes, it is possible. Before submitting your order, simply fill in your name and address. It can be your home or workplace address—just make sure the details are correct.

The estimated delivery time has passed—where is my order?
Orders are delivered on time in 99% of cases. However, sometimes delays may occur.
If you haven’t received your package within 3 days after the estimated delivery date, please contact us by email at support@luvora-canberra.com

Returns

I am not satisfied with my order. How can I return it?
Of course, this is possible. You can return your order within 14 days of receiving it.
As the customer, you are responsible for all return shipping costs. We recommend sending all returns with tracking, as we cannot be held responsible for lost returns.

Note – For hygiene reasons, underwear, swimwear, and cosmetic products cannot be returned.

Before returning any products, please contact our customer support team by email, and we will assist you.
support@luvora-canberra.com

Why can’t underwear, masks, hygiene products, and cosmetics be returned?
Underwear, masks, and cosmetic products are considered hygiene items. We take hygiene and public safety very seriously, and for the safety of all our customers, we do not accept returns for these items. Many other suppliers follow the same policy for these products.

I received a defective or wrong product. What should I do?
First of all, we apologize for the inconvenience. Please contact us as soon as possible at support@luvora-canberra.com and we will help you.
We will respond to your email within 24 hours and do our best to resolve the issue.

Where should I send returned products?
All returned orders must be sent to our warehouse in Asia at the customer’s expense. We follow this policy to reduce CO2 emissions and avoid unnecessary shipping and returns.

Didn’t find what you were looking for?
Please contact our customer support team.
You will receive personalized help from one of our staff members.

We recommend checking the FAQ section first to see if your question has already been answered.

Contact us by email at: support@luvora-canberra.com