Privacy Policy Version 2.0

Below you will find the privacy policy used in our online store.
Note: This privacy policy is not legally binding and does not create direct rights for you. If you have any doubts about the content of this privacy policy or wish to protect your rights, we recommend contacting a lawyer.

We understand that you place your trust in us. It is our responsibility to protect your privacy. This page explains what information we collect when you use our website, why we collect it, and how we use it to improve your experience. This will help you better understand how we operate.

This privacy policy applies to the services offered by Luvora Canberra. Please note that Luvora Canberra is not responsible for the privacy policies of other websites or sources. By using this website, you agree to this privacy policy.

Luvora Canberra respects the privacy of all users of its websites and ensures that any personal information you provide is treated as confidential.

Use of Our Services
When you register for our services, we may ask you to provide personal information. This information is used to provide our services.

The information is stored on Luvora Canberra’s secure servers or those of third parties. We do not associate this information with other personal data.

Communications
When you send us an email or other messages, we may store those messages. Sometimes we may require personal information related to an order. This helps us respond to your inquiries and process your request.

Cookies
We collect information for research purposes to better understand our customers’ needs and tailor our services accordingly.

This website uses “cookies” (small text files placed on your computer) that help the website analyze how users interact with it. Information generated by cookies about your use of the website may be transmitted to Luvora Canberra’s secure servers or those of third parties.

We use this information to better understand your usage of the website, generate reports on website activity, and provide other services related to website functionality and internet usage.

Purpose
We will not collect or use information for purposes other than those described in this privacy policy unless we have your prior consent.

Third Parties
We do not share information with third parties except for the web applications we use for online shopping. This may include review systems such as Webshop Eur. This information is used only for the purposes of the application and not for their business activities. In certain cases, the data may be used internally. Our employees are required to respect the confidentiality of your information.

Changes
This privacy policy is focused on the use and functionality of this website. Updates to this page may lead to changes in this policy. We recommend reviewing this privacy policy periodically.

Access to Personal Data
We provide all visitors with the option to view, modify, or delete their personal data.

Modify/Unsubscribe from Newsletter
At the bottom of every email, you will find the option to modify your preferences or unsubscribe from the newsletter.

Modify/Cancel Communication
If you wish to change your information or have it removed from our records, please contact us. You will find our contact details below.

Disabling Cookies
Most browsers are set to accept cookies by default, but you can configure your browser to refuse all cookies or alert you when a cookie is sent. Some of our services and those of other websites may not function properly if cookies are disabled in your browser.

Questions and Feedback
We will regularly review compliance with this privacy policy. If you have questions about this privacy policy, please contact us.

Privacy Policy for SMS Messages
By providing your phone number at checkout and initiating a purchase, order, or using a keyword, you agree to receive text messages (regarding your order, including abandoned cart reminders) and SMS marketing offers. The number of marketing SMS messages will not exceed 10 per month. You may unsubscribe from new text messages by clicking the unsubscribe link.

If you wish to send text messages or use automation, you will need to provide phone numbers or recipient names in our importer. This information is stored and used to provide analytics and campaign results, including message delivery status, shipment status, and, in some cases, whether the purchase resulted in a sale.

If you choose to use our link shortener in text messages, we will collect information on whether the link was clicked and use it to display results in analytics. If you use other third-party services, you will be redirected to their specific third-party policies, which you must agree to.

When sending a text message, we will transmit the information to our SMS provider to complete delivery. Information will only be shared with our provider after initiating the marketing campaign.

If recipients no longer wish to receive messages, they must reply to the message with the STOP function or contact us at the email address below to cancel their subscription.